Help — Ancán


We ship worldwide.

All shipping options available to your address will be in the dropdownshipping menu at checkout.

If your country does not appear, reach out to us here for a Shipping Estimate.

We ship from Manila, Philippines with costs based on destination and volumetric weight. Any excess shipping costs are refunded, and we use the most cost and time-efficient shipping option available.

Lower shipping costs are prioritized, thus we package in a pouch when possible for a lower volumetric weight. Should you wish for your item to be in a box instead, send us a message here so we can send you a custom shipping estimate.

*Larger items/packaging incur higher shipping costs due to its volume.

Transit Time

In light of the current situation and limited working capacities, our shipping day has been reduced to once a week—on Tuesdays. Transit times are still accurate, however, in some cases it may take 1-2 days for our courier to dispatch packages due to high shipping volume. In any case, we will try our best to get your package to you at the fastest possible time. 

  • International Express Service
    • Approx. 3-5 business days (sometimes arrives in as early as 2 days)
  • International Postal Service
    • Approx. 7-15 business days depending on destination
    • *Best for smaller items that fit in a 12” x 18” pouch.

Tracking number will be sent once your package has shipped. We will not be responsible for items lost or damaged during transit.

*Should you be in a rush and prefer a different shipment option, email usat or get in touch here.

Customs Duties & Taxes

Certain orders may experience customs delays and charges which we, unfortunately, have no control over.

Any applicable customs duties & taxes are assessed upon delivery, to be shouldered by recipient. We suggest to check with your local post to avoid unexpected charges.

Returns & Exchanges

Disclaimer: Due to the handcrafted nature of our products, slight variations in color and dimensions are commonplace and natural, and should not be a basis for return.

We accept exchanges for items that are damaged or are not as described. If you are not completely satisfied with your purchase, we may issue a store credit or exchange within 10 days of delivery, upon approval of return.

All sales on SALE items are final.
After 10 days all sales are final.

Items must be returned with the ff.:
  1. In unused & original condition
  2. Original tags
  3. Original packaging
  4. Invoice / Receipt

You may ship using any method of your choice, at your expense. We are not responsible for any taxes incurred or lost/stolen returns.

Please send us an email at, after which we willsend a return confirmation. Kindly allow up to 7 days for your return/refundto be processed. We reserve the right to refuse any returned item that doesnot meet our return policies.

Privacy Policy

Any information you provide is confidential and will only be used for order processing, marketing, and shipping. No details will be disclosed to any third-parties outside of our organization unless necessary and without your consent. Ancán operates under the company LaSala Trading.